Returns & Refunds

14 Days Returns

Our return policy complements your legal rights.

We strongly recommend that you first check the labels on the pallet against your order upon receiving the goods, as delivery companies sometimes make mistakes. Only open the packaging after confirming the items match your order. If the wrong goods are delivered and need to be returned, improper repackaging may lead to rejection by the return delivery company.

Cancellation of Your Order

To cancel or make changes to your order, please contact us within 24 hours of placing your order. You can reach us by phoning 01908 112057 or by emailing sales@pavingslabsuk.co.uk. Please note that after the 24-hour window or once dispatch has occurred, additional fees for delivery, collection, restock fee or administration may apply.

Returns and Refunds

• If you decide to return your order, you have 14 days from the date of receipt to inform our sales team. The item must be unused, in new and saleable condition, and returned in its original packaging. Please note that only full packs can be returned.
• Once the products are delivered to the customer, our contract with the delivery company for the order ends, and any return responsibility belongs to the customer. If the customer wishes to entrust us with the return, we are willing to assist，the following fees will be incurred. Returns will incur a total £200 fee per crate including delivery charge £85, returns charge £85, and restore charge £30. If the delivery depot lacks an appropriate tail lift for pallet lifting, the responsibility for arranging a return solution falls upon the customer. A fee of £200 (Incl. VAT) per pack will be incurred for returns, which includes a delivery charge of £85 and a returns charge of £85, and restore chage £30. The return fee for non-standard delivery areas will be £200 + surcharge x 2.
• Upon receipt and inspection of the returned products by our warehouse team, we will issue a full refund for the price paid for your order, excluding any delivery and returns charges. The refund will be processed within 7 working days.
• The full return costs will be provided when arranging the return, and all details will be confirmed in writing before the collection is scheduled.
• If the original packaging has been opened or requires improvement, as determined by the buyer or Paving Slabs UK, it is the buyer's responsibility to repack the goods at their own expense for safe return. The Company will not cover any costs associated with repacking the goods.
• Failed collections resulting from non-compliance with our returns policy will incur a £75 charge to cover the company's costs of rescheduling the collection.
• Please carefully inspect your goods upon delivery and if you notice any damage, sign for the goods as 'Damaged'.
• In the event of any damages, contact sales@pavingslabsuk.co.uk with your PSU order number and pictures of the broken items within the specified time frame. Our team will aim to respond within 48 hours.
• For further information, please refer to the checklist tab on each product page, which outlines our key policies.
• Please note that we cannot offer refunds or replacements for items that have already been installed.
• During unpacking or transportation, edges or corners of paving slabs may get chipped. These damages are not eligible for claims. Such chips do not affect the performance of the slabs and are usually hidden once the patio is finished.

Damages and Breakages:

• Every effort is taken to ensure the paving stones arrives undamaged, with it being a natural product breakages can occur and therefore adhering to industry standards, compensation do not cover damages to 0-7% of the total order during transportation. Refunds are provided proportionally for damages between 7% and 20%. Replacement parts will only be sent if the overall damage exceeds 20%, and clear images must be provided to illustrate the extent and nature of the damage (e.g., crate drops or mechanical impacts).